Chatbots for giving and collecting information from customers and donors
October 18 @ 12:00 pm - 1:30 pm
Join Tech4Good for a Lunch and Learn on how smart, conversational interfaces like Chatbots are being used to interact with customers and donors to get and give information. This will be a great introduction to this new user interface and what the basics of chatbots. This will help bridge the gap between some known technology like Siri and Alexa, and how that technology can be used in practical applications for your organization.
The talk will be given by Phil Loranger, Director, Digital Transformation and Innovation at Canadian Blood Services. Phil is an accomplished professional with over 22 years of experience in digital that spans the private sector, government and non-profit organizations and includes strategy, communications, marketing and technology. Canadian Blood Services recently launched a smart chatbot that gives and collects information and directs users to give. We’ll hear about their journey and lessons learned.